General questions

No, only the name or part of the name is sufficient for searching. However, to narrow down search results, it is recommended to use additional details such as ID number or date of birth.

We apologize for this. We are working on making all deceased records available.

Some cemeteries are not activated in the system, so they do not appear in the inquiry results.

Yes, but this requires direct coordination with the Mortuary Services Department (Honoring the Deceased Department).

Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.

Currently, charities and service centers are allowed to transport deceased persons only from hospitals. Other cases, such as home deaths, accidents, or judicial executions, are handled by the Mortuary Services Department (Honoring the Deceased Department).

Yes, approval from the Emirate is required. The deceased's family must apply through the
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.

A service that allows the deceased’s family members to track the transport and preparation request and view the vehicle's location on the map.

The vehicle’s location appears on the map only if the driver has enabled GPS location services on their mobile device. If GPS is disabled, the request status can still be viewed, but the vehicle’s location will not be displayed.

The acceptable distance between excavation paths within a single site is 50 meters.

● Initiation of emergency works
● Completion of emergency works

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.