Privacy and Terms of Use

The following are examples of the main types of personal data that are collected:

• Data you provide to us, which is required when registering in the channels provided by the Ministry (such as names, personal identification numbers, addresses, contact numbers, personal property data, and user images, etc.).
• Data exchanged during our communication with you (such as customer support service requests and reports received from you).
• Cookie file data: (such as data collected through website logs or technologies or cookies or similar technologies).
• Customer location data: (such as data that helps us resolve complaints related to services provided by the Ministry).

Some of the personal data we process is obtained directly or indirectly, using different methods which may include:

• Methods of Obtaining Personal Data Directly:

Products or Services: When registering in the Ministry's official channels and using our products or services (for example, construction license services or commercial activity license services or completion services or sustainable building services or others).

Communication: When communicating with the Ministry, through the digital portal or through mobile applications.

Surveys: When surveys are published, personal data may be collected where this data is used to conduct analysis and research for the purpose of developing services provided by the Ministry and improving customer experience. We may also request other information to meet developmental requirements.

• Methods of Obtaining Personal Data Indirectly:

Cookie File Data: Cookies collect data about how you use our website, including the date and time of your visit and the type of internet browser you use.

Personal data may be obtained from other government or non-government sources, for example, but not limited to: Absher services or Yaqeen services, etc.

Your personal data is collected and used for several reasons, for example:

• Fulfilling the data requirements necessary to deliver services (such as commercial licensing services, Etmam services, and others).
• Enabling beneficiaries to access government services and conduct transactions.
• Understanding beneficiary needs in order to improve products and services.
• Resolving and processing enquiries or complaints and enhancing the user experience across all of the Ministry's communication channels.
• Collecting and processing personal data to meet legal and regulatory requirements.
• Analysing data and producing internal reports to support business requirements, such as statistical reports.

Data is shared for legitimate purposes based on a regulatory foundation or a justified operational need aimed at serving the public interest, without causing harm to national interests, institutional activities, individual privacy, or the environment. Data and entities exempted by Royal Orders are excluded from this provision.

Personal data is stored and processed securely within the geographical borders of the Kingdom, in order to preserve the national digital sovereignty of this data. Personal data is subsequently disposed of and destroyed in a secure manner that prevents its loss, misuse, or unauthorised access, in accordance with the applicable regulations and instructions governing such matters.

Pursuant to the Personal Data Protection Policy issued by the Data Office in the Ministry, you have the following rights, which are primarily dependent on the purpose of collecting and processing personal data:

Right to Access Your Personal Data: You have the right to request a copy of your personal data through available channels for data access.

Right to Information: The data subject has the right to be informed of the purpose of collecting and processing their personal data and the legal basis considered for this purpose, as well as the content of the data to be processed, the method of collection, the means of storage, and to whom it will be disclosed (where the privacy notice is considered one of the possible means through which the data subject can exercise this right).

Right to Correct Your Personal Data: You have the right to request correction of your personal data that you believe is inaccurate, incorrect, or incomplete through the approved channels in the Ministry.

In case of any complaints or inquiries regarding the privacy notice, you can contact us via email: infoCS@momah.gov.sa

To view the Personal Data Protection System, click here.

To view the National Data Governance Policy issued by the Saudi Data and Artificial Intelligence Authority, click here.