Common Questions
Most frequently asked questions
What is the procedure for submitting a request for merging and partitioning using the commercial registration numbre ?
An application for issuing a surveying decision is submitted for the purpose of updating the deed, after which one proceeds to the Ministry of Justice to issue the deed.
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How can one apply for updating a paper deed after the suspension of the real estate identity ?
A surveying decision is issued for the purpose of updating the deed, and than one proceeds to the Ministry of Justice.
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How can the freelance work certificate be renewed after renewing the mobile cart license?
The freelance work certificate is proactively issued upon renewing the mobile cart license .
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General questions
Manage the account in my country and use the electronic services
How can I contact customer support if I encounter a problem or technical issue?
You can contact customer support through the available channels on the "Mumathil" platform, such as phone, email, or live chat.
Is there a limit to the number of reports I can submit?
No, there is no maximum limit, but all reports must be accurate and reliable.
Will I be notified when my reward is credited?
Yes, you will be notified through the platform once the reward is deposited into your account.
Licensing procedures
Everything related to municipal licensing procedures in terms of conditions or requirements
Is the classification certificate received from the City Operator Regulatory Agency, or is it printed electronically?
The certificate is self-printable through the Balady platform.
I have a technical issue using the portal, how do I report it?
You can report issues through:
Unified Call Center: 199040
Email: Classification@momra.gov.sa
“Create Ticket” service on the Balady platform
How long does it take to obtain the classification certificate?
16 working days – the duration may extend up to 60 working days according to the Classification System Regulations.
When can a contractor request an upgrade to a valid classification certificate?
Within the first 60 days, a technical rating appeal can be submitted.
After 90 days, a request to modify the rating or field can be submitted.
Technical problems
Solutions to technical problems and any problem related to procedures
Can two licenses be issued on the same site?
Municipality license for the same site, provided that the requirements of the municipality are applied.
Is it possible to issue a demolition permit if the building does not have a building permit?
Yes, a building demolition permit can be issued after issuing a survey decision for the purpose of (demolition).
What are the available channels for submitting a complaint?
1. Balady application.
2. Balady website.
3. Call Center 199040.
4. Social media channels.
5. WhatsApp (0548368888 – 0126149779).
What is the procedure when a notification appears to the customer (the trade license number is wrong)?
Please enter as the applicant (owner/manager of a facility) in case the license is on a commercial register, and if the license is on a national ID, you can enter through (for myself).
