Contact Channels
On this page, you can access all support and assistance channels
Live Sign Language Support
This page provides direct access to support services in live sign language through the Beneficiary Interaction Center.
Service Availability: Throughout the week Response Time: 24/7 around the clock
Social Media
This page reviews Balady platform accounts on various social media platforms.
Service Availability: Throughout the week Response Time: Immediate
Report Corruption
This page contains information about the Kingdom's efforts to protect integrity and combat corruption, with the ability to report cases of financial and administrative corruption through the official channels of the National Anti-Corruption Commission.
Service Availability: Throughout the week Response Time: Immediate
Digital Complaint
A service that enables beneficiaries to submit complaints regarding government entities responsiveness to digital services and technical issues under specific conditions.
Service Availability: Throughout the week Response Time: 5 workdays
Frequently Asked Questions
This page provides answers to the most frequently asked questions about services, municipal procedures, account management, licenses, and technical issues, while facilitating contact with customer support to ensure fast and efficient service.
Service Availability: Throughout the week Response Time: Immediate
Contact Us
This page provides a means to submit reports, complaints, and inquiries through the Balady application or report submission form, to ensure the best service for beneficiaries.
Service Availability: Throughout the week Response Time: 24/7 around the clock