General questions

The reward can be up to 25% of the confirmed fine amount, based on the criteria set by the Ministry of Municipal and Rural Affairs.

No, rewards are only given if the violation is approved by the regulatory authorities and the objection period has passed according to the rules.

Log in to your "Mumathil" account to view updates on the status of your report.

Once your account is activated, use the "Mumathil" platform to submit reports. You must document the violation with photos and provide an accurate description.

After registering, complete the training and pass the tests to receive a certificate. Then your account will be activated, and you can start reporting violations.

• Must be 18 years or older.
• Must not be an employee of the Ministry, Municipality, or related entities involved in inspections or oversight.
• Must meet eligibility criteria and complete the required training.

Register in the Certified Observer Program via the "Balady" platform, complete the required requirements and tests, and then your account will be activated so you can start reporting violations.

The Certified Observer Program allows community members to report municipal violations through the "Balady" and "Mumathil" platforms. Observers can receive rewards if their reports are confirmed as valid.

"All classification-related activities are listed in the National Classification of Economic Activities. A primary activity in the commercial registration may include sub-activities. During the application, the primary registration is used. Therefore, the commercial registration must be updated to include the required classified activities.

No, only financial statements not older than 18 months are required and must be uploaded to the Qawaem platform.

Yes, companies may apply for classification in more than one sector except engineering offices, which may only be classified under the engineering offices sector.

After the beneficiary submits the request, the system displays a notification of certificate issuance and allows the beneficiary to print it immediately once the General Directorate approves the classification request after its technical and financial completion.