user manual
None.
الاسئلة الشائعة
Can I submit more than one report at the same time?
Yes, you can submit multiple reports as long as the violations are different.
How is the reward paid?
The reward is paid electronically after the violation is confirmed, the objection period has ended, and the reward is approved by the relevant committee according to the rules.
How much is the reward?
The reward can be up to 25% of the confirmed fine amount, based on the criteria set by the Ministry of Municipal and Rural Affairs.
Will I receive a reward for every report I submit?
No, rewards are only given if the violation is approved by the regulatory authorities and the objection period has passed according to the rules.
How can I track the status of my report?
Log in to your "Mumathil" account to view updates on the status of your report.
How do I report violations?
Once your account is activated, use the "Mumathil" platform to submit reports. You must document the violation with photos and provide an accurate description.
What are the steps to activate my account as a certified observer?
After registering, complete the training and pass the tests to receive a certificate. Then your account will be activated, and you can start reporting violations.
What are the basic requirements to register?
• Must be 18 years or older.
• Must not be an employee of the Ministry, Municipality, or related entities involved in inspections or oversight.
• Must meet eligibility criteria and complete the required training.
• Must not be an employee of the Ministry, Municipality, or related entities involved in inspections or oversight.
• Must meet eligibility criteria and complete the required training.
How can I become a certified observer?
Register in the Certified Observer Program via the "Balady" platform, complete the required requirements and tests, and then your account will be activated so you can start reporting violations.
What is the Certified Observer Program?
The Certified Observer Program allows community members to report municipal violations through the "Balady" and "Mumathil" platforms. Observers can receive rewards if their reports are confirmed as valid.
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