● The user selects City Service Providers Classification from the list of services on the Balady platform.
● The user logs into the system.
● The beneficiary selects the classification type and applicant status and enters the required information.
● The system displays all requests submitted by the beneficiary, allowing them to view request statuses. Beneficiaries can also replace the applicant by clicking (Replace Applicant).
● If the beneficiary clicks (Replace Applicant), they must enter the required details and click (Submit).
● The system displays (Project Evaluation Requests), allowing beneficiaries to check the status of evaluations.
● All submitted requests appear in a table format, with action buttons next to each request, including:
●(Submit a Grievance Request)
● (Update Activities)
● (Update Certificate Details)
● (Edit Contact Information)
● If the beneficiary clicks (Submit a Grievance Request), a popup window appears displaying all classification details. The beneficiary selects the relevant classification fields for appeal, enters the required details, and clicks (Submit).
● If the beneficiary clicks (Update Certificate Details), they can update the (establishment name) or (owner’s name).
● If the beneficiary clicks (Update Activities), they can modify activities, which will be retrieved based on the contractor’s classified fields.
● If the beneficiary clicks (Edit Contact Information), a popup window appears displaying the establishment’s contact details. After completing the required information and clicking (Update), the system updates the data in the database.
● The beneficiary can view certificate reports and applicant updates through the (My Requests) service.
For more details, please refer to the following link
The beneficiary must have previously submitted requests.
Steps:
Access the Balady platform
Go to “My Requests”
Cancel the request
Note: Once both evaluations are complete and the certificate is issued, cancellation is not possible.
Within the first 60 days, a technical rating appeal can be submitted.
After 90 days, a request to modify the rating or field can be submitted.
Appeals must be submitted within 60 days of certificate issuance and only once per certificate.
Steps:
Balady → Services → City Service Provider Classification → My Requests
Log in via Unified National Access (NAFATH)
For any certificate less than 60 days old, a “Submit Appeal” button will appear
The system displays the certificate details → select sector → enter reason and upload documents
Click “Submit”
From the “My Requests” screen, click on the classification request → download or print the certificate.
Log in to the Balady platform.
Navigate to: Services → City Service Provider Classification → My Requests.
Log in using the unified national access (NAFATH) as the owner.
Open the request → Download certificate.
