● Submit the request through available submission channels.
● Enter all mandatory data.
● Select the service category.
● Submit the request for processing.
None
None
There are no requirements or fines
20-Jul-2026
A government website registered with the Digital Government Authority.
How to verify
versions_tool
Official Saudi government website links end with .gov.sa
All official website links of government entities in the Kingdom of Saudi Arabia end with .gov.sa
Government websites use the protocol HTTPS For encryption and security..
Secure government websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.
My Requests - Customer Relationship System
My Requests - Customer Relationship System
An electronic service on the Balady platform that enables beneficiaries to track their municipal service requests submitted to municipalities and relevant authorities through various submission channels, without the need to visit in person.
Individuals, Governmental Entities
Target CategoryImmediate
Service durationSubmit electronically only through Balady portal, Mobile
Service channelsService release date
Customer Relations System
ProductArabic
Service delivery languages
Free
Service CostCommon questions
Customers Service
Phone Number
199040Working Hours
8:00 AM - 10:00 PMAll the week
Self Services
24/7All the time
Response Time
24 hoursBalady apps
خدمات ذات صلة
You can access all the municipal e-services provided by the Balady platform for various groups: individuals, businesses, and government.
Submitting a Report
Customer Relations System
Inquiry About Transactions Service
Customer Relations System
Requesting a Municipal Service
Customer Relations System
General Inquiry Service
Customer Relations System
Feedback and Suggestions
We welcome your inquiries and feedback regarding the government services. For any suggestions or comments, please fill out the required information.
Last update date:
- Saudi Arabia
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For more information, you can review the Electronic Participation Statement and Rules of Subscription.
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